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Pay2Home Money Transfer Machine Video Guides
Tutorials

Quick Answers

Our MTM is very safe, it complies with the strictest of regulatory standards set out by the Monetary Authority of Singapore (MAS). Pay2Home is licensed by the MAS, our MTMs are NETS-certified and use dual factor authentication.

If you do not have an existing account with Pay2Home you will need to be registered as a customer first. You can do this at any of our outlets as Pay2Home needs to meet you in person. This is part of the Know-Your-Customer process required by MAS and needs to be done only once. When we meet you we will need to sight an identity document of yours that contains your photograph. One of the following documents will be acceptable:
  • Work Permit

  • S-Pass

  • Employment Pass

  • NRIC

  • Passport

  • Singapore Drivers License

If your Identity document does not contain your address, we will require a proof of your current residential address. One of the following documents will be acceptable:
  • Bank statement

  • Utility bill

  • Letter from Government department

Once you have an account with Pay2Home, you can register yourself by verifying the following information on the MTM registration screen:
  • Your Pay2Home Customer Registration Number (CRN) - this number is found on your membership card. Or you can simply scan your membership card instead of manually entering the information.

  • Your birthday.

  • Your Identification Document number that you used during the registration.

Our MTM has a guide video to show you how to do the MTM registration step-by-step.

Alternatively you can request assistance from any of our friendly Customer Service Staff for assistance during business hours.

We rely on 3rd party telecommunication companies for the provision of our SMS notification services, sometimes these service providers are unreliable. Try resending the OTP, by clicking on the link titled "Resend the OTP".

If you have tried resending the OTP with no success, there may well be problem with your SMS provider. Please approach our friendly Customer Service Staff for assistance from 10am to 7pm, or please email us at customerservice@pay2home.com outside of these hours.

There is no minimum amount. However, there will be a maximum limit of SGD$9,999 per transaction, or for transactions with NETS payment the maximum amount is capped to the daily withdrawal limit of your NETS card.

If you would like to send above the maximum MTM limit, please approach our Customer Service Staff for assistance.

The service fee payable depends on the type of service that you choose and the destination country.

Periodically there may be discounts offered on MTM transactions.

There are 5 payment methods that you can choose from:

1) Cash Payment at Pay2Home Counter or Money Transfer Machine (MTM)
You may make payment for your transaction with cash at any one of our outlets or via our cash-enabled MTMs

2) NETS
You may make payment for your transaction by NETS. Please note that there is a daily withdrawal limit imposed by the Bank. Kindly approach your Bank if you wish to revise the withdrawal limit for your transaction payment.

3) Cash at 7-Eleven
You may make payment for your transaction with cash at any 7-Eleven outlet, except for outlets at Changi Airport.
*currently only available in Singapore

4) QR Code
Open one of the following Payment Apps and scan the payment QR code displayed on the MTM or Pay2Home Online payment screen to proceed with your transaction payment.
  • NETSPay
  • DBS PayLah!
  • UOB Mighty
  • OCBC Pay Anyone
5) Wallet Account
You may make payment for your transaction using the funds stored in your Pay2Home Wallet Account. Find out more on how to top up your Wallet Account here

The transaction delivery times are the same as when you transact at any of our branches.

Please note: Pay2Home cannot commence the transfer of funds until we have received your money, so service times reflect the amount of time taken to delivery from when we receive your funds (see How can I pay for my MTM transaction? above).

You are advised to make payment for your MTM transaction as soon as possible. Your MTM transaction will be automatically cancelled should the payment for your transaction not be received by Pay2Home by 12 pm (noon) on the next business day.

We have MTMs located at multiple locations; they are located at all our branches in Singapore and will also be made available in Hong Kong soon. For more information on the branch locations, click on this link.

Our MTMs are available 24 hours a day, 7 days a week including public holiday. You can remit anytime at your convenience.

Our MTMs offer multiple language options; transaction can be done in English, Bahasa Indonesia, Tagalog, Vietnamese, and simplified Chinese.

The MTM tutorials are in English, Bahasa Indonesia and Tagalog, Vietnamese, and simplified Chinese as well, so take your time and use the language you are most comfortable with.

You'll love how easy the MTM is to use, they were designed with input from your fellow customers. We didn't launch our MTMs until our customer were happy and felt comfortable to use them.

Yes. You may approach our friendly Customer Service Staff for assistance during our business hours. Alternatively, you may also view the multilingual-instructional video on how to use the MTM.